Sec.  6.17   Informal complaints; form and content.

   (a) An informal complaint alleging a violation of section 255 of the Act or
   this subpart may be transmitted to the Commission by any reasonable means,
   e.g., letter, facsimile transmission, telephone (voice/TRS/TTY), Internet
   e-mail, ASCII text, audio-cassette recording, and braille.

   (b) An informal complaint shall include:

   (1) The name and address of the complainant;

   (2) The name and address of the manufacturer or provider against whom the
   complaint is made;

   (3) A full description of the telecommunications equipment or CPE and/or the
   telecommunications service about which the complaint is made;

   (4) The date or dates on which the complainant either purchased, acquired or
   used,  or attempted to purchase, acquire or use the telecommunications
   equipment, CPE or telecommunications service about which the complaint is
   being made;

   (5)  A  complete statement of the facts, including documentation where
   available,   supporting   the   complainant's  allegation  that:  such
   telecommunications service, or such telecommunications equipment or CPE, is
   not accessible to, or usable by, a person with a particular disability or
   persons with disabilities within the meaning of this subpart and section 255
   of the Act; or that the defendant has otherwise failed to comply with the
   requirements of this subpart;

   (6) The specific relief or satisfaction sought by the complainant, and

   (7)  The  complainant's  preferred format or method of response to the
   complaint  by  the  Commission  and defendant (e.g., letter, facsimile
   transmission,  telephone (voice/TRS/TTY), Internet e-mail, ASCII text,
   audio-cassette recording, braille; or some other method that will best
   accommodate the complainant's disability)