Sec.  6.18   Procedure; designation of agents for service.

   (a) The Commission shall promptly forward any informal complaint meeting the
   requirements  of   Sec. 6.17  to each manufacturer and provider named in or
   determined  by  the  staff  to  be  implicated  by the complaint. Such
   manufacturer(s) or provider(s) shall be called on to satisfy or answer the
   complaint within the time specified by the Commission.

   (b) To ensure prompt and effective service of informal and formal complaints
   filed under this subpart, every manufacturer and provider subject to the
   requirements of section 255 of the Act and this subpart, shall designate an
   agent, and may designate additional agents if it so chooses, upon whom
   service may be made of all notices, inquiries, orders, decisions, and other
   pronouncements of the Commission in any matter before the Commission. Such
   designation shall include, for both the manufacturer or the provider, a name
   or department designation, business address, telephone number, and, if
   available TTY number, facsimile number, and Internet e-mail address.