Subpart A—Scope
   § 14.1   Applicability.
   § 14.2   Limitations.
   § 14.3   Exemption for Customized Equipment or Services.
   § 14.4   Exemption for Small Entities.
   § 14.5   Waivers—Multipurpose Services and Equipment.

   Subpart B—Definitions
   § 14.10   Definitions.

   Subpart C—Implementation Requirements—What Must Covered Entities Do?
   § 14.20   Obligations.
   § 14.21   Performance Objectives.

   Subpart D—Recordkeeping, Consumer Dispute Assistance, and Enforcement
   § 14.30   Generally.
   § 14.31   Recordkeeping.
   § 14.32   Consumer Dispute Assistance.
   § 14.33   Informal or formal complaints.
   § 14.34   Informal complaints; form, filing, content, and consumer
   assistance.
   § 14.35   Procedure; designation of agents for service.
   § 14.36   Answers and replies to informal complaints.
   § 14.37   Review and disposition of informal complaints.
   § 14.38   Formal Complaints; General pleading requirements.
   § 14.39   Format and content of formal complaints.
   § 14.40   Damages.
   § 14.41   Joinder of complainants and causes of action.
   § 14.42   Answers.
   § 14.43   Cross-complaints and counterclaims.
   § 14.44   Replies.
   § 14.45   Motions.
   § 14.46   Formal complaints not stating a cause of action; defective
   pleadings.
   § 14.47   Discovery.
   § 14.48   Confidentiality of information produced or exchanged by the
   parties.
   § 14.49   Other required written submissions.
   § 14.50   Status conference.
   § 14.51   Specifications as to pleadings, briefs, and other documents;
   subscription.
   § 14.52   Copies; service; separate filings against multiple defendants.

   Subpart E—Internet Browsers Built Into Telephones Used With Public
   Mobile Services.
   § 14.60   Applicability.
   § 14.61   Obligations with respect to internet browsers built into
   mobile phones.
     __________________________________________________________________

   Authority: 47 U.S.C. 151-154, 255, 303, 403, 503, 617, 618, 619 unless
   otherwise noted.

   Source: 76 FR 82389, Dec. 30, 2011, unless otherwise noted.

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Subpart A—Scope

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