§ 64.2113   Covered provider point of contact.

   Covered providers shall make publicly available contact information for
   the receipt and handling of rural call completion issues. Covered
   providers must designate a telephone number and email address for the
   express purpose of receiving and responding to any rural call
   completion issues. Covered providers shall include this information on
   their websites, and the required contact information must be easy to
   find and use. Covered providers shall keep this information current and
   update it to reflect any changes within ten (10) business days. Covered
   providers shall ensure that any staff reachable through this contact
   information has the technical capability to promptly respond to and
   address rural call completion issues. Covered providers must respond to
   communications regarding rural call completion issues via the contact
   information required under this rule as soon as reasonably practicable
   and, under ordinary circumstances, within a single business day.

   [ 83 FR 21738 , May 10, 2018]

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