§ 76.1619   Information on subscriber bills.

   (a) Effective July 1, 1993, bills must be clear, concise and
   understandable. Bills must be fully itemized, with itemizations
   including, but not limited to, basic and premium service charges and
   equipment charges. Bills will also clearly delineate all activity
   during the billing period, including optional charges, rebates and
   credits.

   (b) In case of a billing dispute, the cable operator must respond to a
   written complaint from a subscriber within 30 days. The required
   response may be delivered by email, if the consumer used email to make
   the request or complaint directly to the cable operator, or if the
   consumer specifies email as the preferred delivery method in the
   request or complaint.

   (c) A cable franchise authority may enforce the customer service
   standards set forth in this section against cable operators. The
   franchise authority must provide affected cable operators 90 days
   written notice of its intent to enforce standards.

   [ 65 FR 53617 , Sept. 5, 2000, as amended at  83 FR 66158 , Dec. 26, 2018]

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