Contents

   Subpart A—Scope
   § 14.1   Applicability.
   § 14.2   Limitations.
   § 14.3   Exemption for Customized Equipment or Services.
   § 14.4   Exemption for Small Entities.
   § 14.5   Waivers—Multipurpose Services and Equipment.

   Subpart B—Definitions
   § 14.10   Definitions.

   Subpart C—Implementation Requirements—What Must Covered Entities Do?
   § 14.20   Obligations.
   § 14.21   Performance Objectives.

   Subpart D—Recordkeeping, Consumer Dispute Assistance, and Enforcement
   § 14.30   Generally.
   § 14.31   Recordkeeping.
   § 14.32   Consumer Dispute Assistance.
   § 14.33   Informal or formal complaints.
   § 14.34   Informal complaints; form, filing, content, and consumer
   assistance.
   § 14.35   Procedure; designation of agents for service.
   § 14.36   Answers and replies to informal complaints.
   § 14.37   Review and disposition of informal complaints.
   § 14.38   Formal complaints.

   Subpart E—Internet Browsers Built Into Telephones Used With Public
   Mobile Services.
   § 14.60   Applicability.
   § 14.61   Obligations with respect to internet browsers built into
   mobile phones.