§  54.1604   Participating provider obligation to offer Emergency Broadband
Benefit Program.

   (a) All participating providers in the Emergency Broadband Benefit
   Program must make available the Emergency Broadband Benefit Program to
   qualifying low-income consumers.

   (b) All participating providers in the Emergency Broadband Benefit
   Program are encouraged to:

   (1) Publicize the availability of the Emergency Broadband Benefit
   Program in a manner reasonably designed to reach those likely to
   qualify for the service.

   (2) Indicate on all materials describing the Emergency Broadband
   Benefit Program, using easily understood language in the dominant
   languages of the communities the provider serves:

   (i) The eligibility requirements for consumer participation;

   (ii) That the Emergency Broadband Benefit is non-transferable and is
   limited to one discount per household;

   (iii) The monetary charges to the customer;

   (iv) The available upload/download speeds and data caps for the covered
   services, and a list of connected devices, if any, with descriptions;

   (v) The provider's customer service telephone number, which must be
   prominently displayed on all promotional materials and adequately
   staffed by customer service representatives; and

   (vi) That the Emergency Broadband Benefit Program is a temporary
   emergency Federal Government benefit program operated by the Federal
   Communications Commission and, upon its conclusion, customers will be
   subject to the provider's regular rates, terms, and conditions.